Cost: $1500.00
Hours: 28
What our students say:
“We are proud of our partnership with PHBI and endorse the quality education and development programs offered through the Institute.” Donna Moore, Past CEO Canadian Home Builders Association – Calgary Region

"For over 25 years, PHBI has delivered quality education with practical applications.” Steve Ruggiero, President Kimberley Homes, Edmonton

“Jayman has literally put hundreds of our employees through PHBI training, and a number of our team members have the Master Builder designation. I credit much of Jayman BUILT’s success to PHBI.” Jay Westman, Chairman & CEO Jayman BUILT
Learn how to manage difficult conversations and create inclusive and interest-based resolutions used by experienced negotiators across all industries. In this course, you will successfully develop the necessary communication strategies to identify barriers, adapt to navigating dirty tricks introduced in a negotiation, and differentiate between judging, assuming and describing statements.

In this course, you will also learn:
• Active listening, reframing and communication
• Understand conflict styles and your personal style
• Identify positions, issues and interests used in negotiations
• Describe the physiological response to anger
• Effective negotiation skills

Monday & Tuesday (8:30am - 12:00pm MST).
Session dates: October 18, 19, 25, 26 November 1, 2, 15, 16.

Exam & Passing Grade:
There is no final exam in this course. You will receive either a pass or a fail based the evaluation on your classroom role play activities.