Business Ethics in Home Building
For businesses and practitioners in the home building industry, ethical issues abound. Managing those issues effectively creates pathways to customer satisfaction and competitive advantage. By exploring industry-specific issues and ethical approaches, this course aims to improve the management of ethical issues in residential construction.
Knowledge & Skill Building Areas
Business Ethics & Its Place in Home Building
- The Role of Business & Business Ethics
- Theory-based Ethics
Ethical Issues in Home Building
- Conflicts of Interest
- Ethics of Marketing
- Ethics of Managing People
The Ethical Path to Customer Satisfaction
- The Connections between Ethics & Customer Satisfaction
- What Customer Satisfaction Scores Say about Your Ethics
- Unethical Conduct That Hurts Customer Satisfaction
- Horror Stories from the Field
- Using Ethics to Improve Customer Satisfaction
Corporate Citizenship & Social Responsibility
- Defining the Stakes and the Stakeholders
- Charitable Giving
- Protecting the Environment
Applying Ethics to Your Homes Building Business
- Establishing Your Company's Ethical Culture
Ideal candidates for taking this course are: Designers, Drafts persons, Inspectors, Technicians, Estimators, Purchasing Agents, Site Supervisors, Construction Managers, Warranty Representatives and Technicians, Trades, Suppliers, Support Staff, Customer Service Representatives and Management.
This course is required for the following certifications: Residential Construction Site Manager (RCSM), and is an elective course for Residential Management and Master Home Builder.
Blend learning delivery option:
This blended e-learning course combines approximately ½ hour of online learning with two days of classroom learning.
Classroom times: 8:30 am - 4:30 pm
100% online delivery option:
This distance learning format provides you with a learning option that caters to your busy schedule by taking the learning experience out of the traditional classroom and converting it into an online format that's available 24/7. The online course has 5 hours of training time.
Classroom locations: This course is delivered by PHBI in Calgary and Edmonton. Courses can also be held in other centers based on demand.
Exam & passing grade: The exam for this course is closed book. The passing grade is 70% and 100% attendance when taking the blended delivery option is compulsory to qualify for PHBI certification.
Prerequisites: There are no prerequisites for this course.