Sales Skills Fundamentals

(New course - replaces Professional Selling 1)

Hone your competitive edge and enlarge your own unique selling proposition by delving into the selling strategies used by top companies. As you learn various selling techniques, you will uncover ways to engage, qualify and build rapport with customers while presenting your company and its products in the best possible light.

Knowledge & Skill Building Areas

  • Sales Fundamentals
    • Sales vs. Marketing
    • Customer Service
    • Ethics 
  • Sales Presentation Fundamentals
    • Presentation
    • Discovery
    • Handling Objections
    • Closing
    • Follow Up
    • Referrals
  • Prospecting

Ideal candidates for taking this course are:   Sales Professionals, Support Staff, Customer Service Representatives and Management.

This course is required for the following certifications:  New Home Sales Professional, New Home Sales Executive and is an elective course for Residential Management, and Master Home Builder. 

Delivery method:  

Classroom delivery option:

This instructor-led course involves four days of classroom learning.

Course times:  8:30 am - 3:00 pm

100% online delivery option:

This distance learning format provides you with a learning option that caters to your busy schedule by taking the learning experience out of the traditional classroom and converting it into an online format that's available 24/7.

Classroom locations:  This course is delivered by PHBI in Calgary and Edmonton.  Courses can also be held in other centers based on demand.

Exam & passing grade:  The exam for this course is closed book. The passing grade is 70% and 100% attendance when taking the classroom delivery option is compulsory to qualify for PHBI certification.

Prerequisites:  There are no prerequisites for this course