Take the next step towards reaching your career goals

Get started today by creating your secure myPHBI account, your one-stop-shop to enrol in courses, take online training, pay fees, access your records and more.

Frequently Asked Questions

Have questions about our Programs or Courses, how to enrol, or access myPHBI? Check out our frequently asked questions or contact us today. 

[[start:accordion_header]]How do I get started with myPHBI?[[end:accordion_header]]

  • If you're an existing user and have a myPHBI account, and have already signed up on our website, click on “Training Login” at the top of your screen, and log in using your existing user name and password. You can also access your account at any time by visiting myPHBI.ca
  • If you're a new user wanting to purchase a course, or if you have an existing account and have not already signed up on our website, create a new account by clicking “Sign Up”

[[start:accordion_header]]I'm an existing user. How do I verify my account?[[end:accordion_header]]
If you're an existing user logging in to myPHBI for the first time, you'll need to verify your account for security purposes:

  1. Visit phbi.ca and select your region
  2. Select "Sign Up" on the top right
  3. Select "Sign Up Now"
  4. Enter your email address, and select "Send Verification Code". You must use the email address associated with your myPHBI account.
  5. Enter the verification code to validate your account
  6. Fill in your personal information and choose a password. You can use the same password associated with your previous account.
  7. You will then be able to select "Training Login" on the top navigation bar, which will take you to your myPHBI account. You can access current course progress through the "my courses" section.


[[start:accordion_header]]What do I do if I’m unable to login?[[end:accordion_header]]
Your account will get locked on multiple unsuccessful attempts. Log back in after 15 minutes to access your account. If you’re still not able to login, you can reset your password. [[end:accordion_body]]

[[start:accordion_header]]How do I reset my password?[[end:accordion_header]]

  1. Click on the "Sign Up" button
  2. Click on "Forgot your password?" link
  3. Enter your email address and click on "Send verification code" button. You'll receive an email from Microsoft on behalf of PHBI Auth with a six-digit verification code. 
  4. Enter your six-digit verification code and click "Verify code" button
  5. Once you're email has been verified, click on "Continue" button to create your new password
  6. Enter a new, secure password and click "Continue" button to save your new password
  7. Log in using your email address and your new password

You may receive a "page not found" error, however, you are logged in successfully. If this happens to you, click on "Return to my dashboard" to navigate to your dashboard, your courses in progress and to browse the course catalog


[[start:accordion_header]]How do I enrol and pay for courses?[[end:accordion_header]]

  • Once you’re logged into your account, click on “Catalog” and select your area of interest, choose the course you’d like to purchase and add to your shopping cart.
  • To register in multiple courses, repeat steps above.
  • Once you’re ready to pay and/or apply a discount code, view your shopping cart.
  • Click on “Proceed to Checkout”
  • In the “Checkout”, choose your method of payment, enter your billing details and click “Submit Order”
  • Once your order has been processed, you’ll receive an email confirmation with your receipt.

[[start:accordion_header]]How do I redeem a coupon or discount code?[[end:accordion_header]]

When you're checking out, click on your shopping cart where you can enter your coupon or discount code in the “Coupon Code” field.
Click on “Proceed to Checkout” to see your coupon or discount applied.
[[start:accordion_header]]Where do I find my courses?[[end:accordion_header]]

  • Once you are logged into your myPHBI account you will find the courses you are enrolled in under “My Courses”.
  • Use the filter option to navigate to your courses. The filters will allow you to choose the courses based on:
    • Recent Activity
    • Alphabetically
    • Mandatory
    • Date Enrolled
    • Expiry Date


[[start:accordion_header]]How do I start my course?[[end:accordion_header]]
Once you’re ready to begin, go to "My Courses”, select the course you want and click “Start” on the module you want to complete.
[[start:accordion_header]]How do I check the progress of my course?[[end:accordion_header]]
[[start:accordion_body]]Go to "My Courses" and select the course you want to view. The course progress is shown on the right side of your screen.[[end:accordion_body]]
[[start:accordion_header]]How do I resume a course?[[end:accordion_header]]
[[start:accordion_body]]To resume last course accessed, click on "Resume" and select the section where you left of and click “Resume”[[end:accordion_body]]
[[start:accordion_header]]How do I access my course certificate?[[end:accordion_header]]
[[start:accordion_body]]Select “Transcript” to view a list of your completed certificates (if applicable) and click on the certificate you need.[[end:accordion_body]]
[[start:accordion_header]]What are the technical requirements?[[end:accordion_header]]

You can access and use myPHBI from a desktop computer, tablet or mobile device:

  • Desktop — the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari
  • Tablet or mobile device — Current version of iOS with the latest version of Chrome or Safari or Android 5.0 + OS with the latest version of Chrome
  • Absorb App – Visit the App Store to download the Absorb App.
    • Enter your LMS URL as phbi.myabsorb.ca
    • Login using your username and password to access your courses.