{"id":512,"date":"2022-01-06T13:01:28","date_gmt":"2022-01-06T13:01:28","guid":{"rendered":"https:\/\/www.phbi.ca\/bc\/?page_id=512"},"modified":"2022-02-10T10:08:31","modified_gmt":"2022-02-10T17:08:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.phbi.ca\/bc\/student-support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\r\n<section id=\"faq_filter_block-block_61d6e7d5ee3ce\" class=\"faq_filter_block mt-0 mt-lg-5 faq-filter-block__section\">\r\n  <div class=\"bg-info\">\r\n    <div class=\"content-container\">\r\n      <div class=\"row\">\r\n        <div class=\"col-md-12 my-5\">\r\n                      <div class=\"text-center mb-2\">\r\n              <h3 class=\"faq-filter-block__headline\">Frequently Asked Questions<\/h3>\r\n            <\/div>\r\n          \r\n          <div class=\"d-flex flex-wrap justify-content-center\">\r\n            <a class=\"btn g-primary-filter-button faq-filter__item active\" href=\"javascript:\" role=\"button\" data-faq-category=\"\">\r\n              All FAQs            <\/a>\r\n\r\n                                          <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=billing-support>\r\n                  Billing Support                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=my-account>\r\n                  My Account                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=my-courses>\r\n                  My Courses                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=policies>\r\n                  Policies                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=technical-support>\r\n                  Technical Support                <\/a>\r\n                                    <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"content-container accordion-block\">\r\n    <div class=\"row my-3 px-3\">\r\n              <div class=\"col-md-12\">\r\n          <div class=\"accordion\" id=\"accordion-faq\">\r\n\r\n                          \r\n              <div class=\"accordion-item cat-policies\">\r\n                <h3 class=\"accordion-header\" id=\"heading-2087\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-2087\" aria-expanded=\"false\" aria-controls=\"collapse-faq-2087\">\r\n                    Refund, Transfer, and Withdrawal Policy &#8211; Online courses                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-2087\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-2087\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p><strong>Important Notice: <\/strong>All requests must be submitted by email to <a href=\"mailto:admissions@phbi.ca\">admissions@phbi.ca&nbsp;<\/a><\/p>\n\n\n\n<p><strong>No refunds, transfers, or withdrawals <\/strong>are permitted <strong>once an online course(s) have been opened and\/or accessed. <\/strong><em>*PHBI retains full course fee, course remains in original student account<\/em>.<\/p>\n\n\n\n<p><strong>Refund Requests<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A refund request for online course(s) that <strong>have not been opened and\/or accessed <\/strong>will receive a full refund.&nbsp;<\/li>\n\n\n\n<li>Must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>from the account holder email address.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Transfers Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A transfer request for online course(s) that <strong>have not been opened and\/or accessed <\/strong>may be transferred to another student.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The written transfer request must come from:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The student email address whose account currently holds the course<\/strong>.<\/li>\n\n\n\n<li><strong>The student email address whose account the course is being transferred to<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>* Both confirmations must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>before the transfer will be reviewed.&nbsp;<\/p>\n\n\n\n<p><strong>*Special Circumstances&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Special circumstances may be reviewed on a case-by-case basis.&nbsp;<\/li>\n\n\n\n<li>A detailed explanation must be provided in writing by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for consideration.&nbsp;<\/li>\n\n\n\n<li>Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a><\/strong>.<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-policies\">\r\n                <h3 class=\"accordion-header\" id=\"heading-2089\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-2089\" aria-expanded=\"false\" aria-controls=\"collapse-faq-2089\">\r\n                    Refund, Transfer, and Withdrawal Policy &#8211; Virtual and In-Person Classes\/Seminars\/Workshops                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-2089\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-2089\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p><strong>No refunds, transfers, or withdrawals <\/strong>are permitted <strong>on the day the class begins or at any time during the course duration<\/strong>. <em>*PHBI retains full course fee, course remains in original student account<\/em>.<\/p>\n\n\n\n<p><strong>Withdrawal Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A refund request made <strong>30 calendar days or more <\/strong>prior to the start of class will receive a full refund.&nbsp;<\/li>\n\n\n\n<li>A refund request made <strong>29 calendar days or less <\/strong>prior to the start date of class is subject to a <strong>20% administrative fee.&nbsp;<\/strong><\/li>\n\n\n\n<li>The request must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for review.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Transfers Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfers to another student may be requested <strong>up to 1 day prior <\/strong>to the start of class. \n<ul class=\"wp-block-list\">\n<li><em>Certain transfers may not be permitted where third-party instructions require the completion of pre-work, submission of role-specific documentation, or acquisition of licenses for designated materials.<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The request must be submitted by <strong><a href=\"mailto:admissions@phbi.com\">email<\/a> <\/strong>for review.<\/li>\n<\/ul>\n\n\n\n<p><strong>*Special Circumstances&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Special circumstances may be reviewed on a case-by-case basis.&nbsp;<\/li>\n\n\n\n<li>A detailed explanation must be provided in writing by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for consideration.&nbsp;<\/li>\n\n\n\n<li>Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a><\/strong>.<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-425\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-425\" aria-expanded=\"false\" aria-controls=\"collapse-faq-425\">\r\n                    How do I get started?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-425\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-425\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on \u201cTraining Login\u201d at the top right part of your screen<\/li><li>Create a new account by clicking \u201cNot a student?\u201d<\/li><li>Enter your legal first and last name, email address and phone number<\/li><li>Click \u201cSign Up\u201d<\/li><li>Check your email for the Welcome email with instructions on how to set up your password<\/li><li>Click on \u201cSet up my Password\u201d<\/li><li>Read and accept the Privacy Policy and Marketing Consent&nbsp;<\/li><li>Click \u201cNext\u201d<\/li><li>Create and confirm your password<\/li><li>Click \u201cChange Password\u201d<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-435\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-435\" aria-expanded=\"false\" aria-controls=\"collapse-faq-435\">\r\n                    I\u2019m an existing user. How do I verify my account?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-435\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-435\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Check your email for the Welcome email with instructions on how to set up your password<\/li><li>Click on \u201cSet up my Password\u201d<\/li><li>Read and accept the Privacy Policy and Marketing Consent&nbsp;<\/li><li>Click \u201cNext\u201d<\/li><li>Create and confirm your password<\/li><li>Click &#8220;Change Password&#8221;<ul><li><em>*If you\u2019re unable to locate the Welcome email, you can click on \u201cForgot your password?\u201d on the login page.<\/em><\/li><\/ul><\/li><li>Enter your email address<\/li><li>Click \u201cReset Password\u201d<\/li><li>Check your email for instructions on how to set up your password.<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-441\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-441\" aria-expanded=\"false\" aria-controls=\"collapse-faq-441\">\r\n                    How do I log into my student dashboard?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-441\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-441\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on \u201cTraining Login\u201d at the top right part of your screen<\/li><li>If you already have an account, leg in using your existing username and password<\/li><li>If you are a new user, create a new account by clicking \u201cNot a student?\u201d<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-443\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-443\" aria-expanded=\"false\" aria-controls=\"collapse-faq-443\">\r\n                    What if I cannot log in?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-443\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-443\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<ul class=\"wp-block-list\"><li>Close all browsers<\/li><li>Visit www.phbi.ca<\/li><li>Click on \u201cTraining Login\u201d at the top right part of your screen.<\/li><li>Enter your username &amp; password<ul><li>If you are still experiencing issues logging in, please contact us 1.888.325.9999 <a href=\"mailto:askphbi@phbi.ca\">askphbi@phbi.ca<\/a><\/li><\/ul><\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-445\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-445\" aria-expanded=\"false\" aria-controls=\"collapse-faq-445\">\r\n                    How do I reset my password?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-445\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-445\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on Training Login<\/li><li>Click on &#8220;Forgot Your Password&#8221;<\/li><li>Type in your Username<\/li><li>Click &#8220;Reset Password&#8221;<\/li><li>Check your email. You will receive an email with instructions how to reset your password<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-billing-support cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-447\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-447\" aria-expanded=\"false\" aria-controls=\"collapse-faq-447\">\r\n                    How do I enrol and pay for courses?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-447\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-447\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From your <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on &#8220;Courses&#8221; or search in the search bar for the course you are interested in<\/li><li>Select the course you would like to enrol in<\/li><li>Click &#8220;Enrol Now&#8221; to add the course to your cart<\/li><li>Click on your cart and select &#8220;Proceed to Checkout&#8221;<ul><li>if you are not logged in at this point, you will be required to log in<\/li><\/ul><\/li><li>Complete the address information &#8211; if you address and billing information is the same &#8211; Click &#8220;Next&#8221;. If not, unclick Billing Address<\/li><li>Review your order and click &#8220;Next&#8221;<\/li><li>Review your Billing Address<\/li><li>&#8220;Proceed to Payment Information&#8221;<\/li><li>Enter your payment details<\/li><li>Submit payment<\/li><li>Receipt will be emailed to you<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-billing-support cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-449\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-449\" aria-expanded=\"false\" aria-controls=\"collapse-faq-449\">\r\n                    How can I get a copy of my receipt(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-449\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-449\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>While logged into the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to &#8220;My Orders&#8221;<\/li><li>Click &#8220;View All Orders&#8221;<\/li><li>Click on the applicable order\/receipt<\/li><li>Click on &#8220;Resend Purchase Receipt&#8221;<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-452\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-452\" aria-expanded=\"false\" aria-controls=\"collapse-faq-452\">\r\n                    Where do I locate and start\/resume my course(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-452\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-452\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you log in to the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-option-1\">Option 1<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>You will be able to see your recent courses under the &#8220;My Courses&#8221; heading<\/li><li>Click on &#8220;&#8221;Start Course&#8221;&#8221;<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-option-2\">Option 2<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on the button &#8220;Go to my Training Dashboard&#8221; (myPHBI)<\/li><li>Click on &#8220;My Courses&#8221;<\/li><li>Locate the course and click and &#8220;Resume&#8221; or Start&#8221;<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-454\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-454\" aria-expanded=\"false\" aria-controls=\"collapse-faq-454\">\r\n                    How do I access PHBI courses on the Absorb Learning app?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-454\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-454\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>You can access and use <strong>myPHBI<\/strong> from a tablet or mobile device:<\/p>\n\n\n\n<p><em><em>Requirements: iPhone iOS version 12.0 or later;\u00a0iPadOS version 12.0 or later;\u00a0Apple Vision Pro visionOS version 1.0 or later; Android OS 8.0 or later.<\/em><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit your app store and download the Absorb Learning App.<\/li>\n\n\n\n<li>Enter your LMS URL as <strong>phbi-mobile.myabsorb.ca<\/strong><\/li>\n\n\n\n<li>Login using your username and password to access your courses.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-456\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-456\" aria-expanded=\"false\" aria-controls=\"collapse-faq-456\">\r\n                    How do I access my course certificate(s) and\/or transcript(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-456\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-456\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>myPHBI <\/strong>training dashboard:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Select \u201cTranscript\u201d to view a list of your completed certificates (if applicable) and click on the certificate you need.<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1381\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1381\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1381\">\r\n                    What do I do if I need assistance?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1381\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1381\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<h5 class=\"wp-block-heading\" id=\"h-example-change-name-change-email-address-change-region-learn-more-about-certification-programs-etc\">Example: change name, change email address, change region, learn more about certification programs, etc:<\/h5>\n\n\n\n<p>Once you log in to the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on &#8220;Contact Support&#8221;<\/li><li>Enter details in the fields &#8211; subject, type, description<\/li><li>If you wish to upload a screenshot or photo, please click on &#8220;Upload File&#8221;<\/li><li>Once completed, click &#8220;Submit&#8221;<\/li><li>You will receive an email confirmation that your support request has been sent<\/li><li>Our team will review and respond to you within two business days.<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1433\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1433\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1433\">\r\n                    What do I do if I need assistance?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1433\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1433\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<h5 class=\"wp-block-heading\" id=\"h-example-change-name-change-email-address-change-region-learn-more-about-certification-programs-etc\">Example: change name, change email address, change region, learn more about certification programs, etc:<\/h5>\n\n\n\n<p>Once you log in to the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on &#8220;Contact Support&#8221;<\/li><li>Enter details in the fields &#8211; subject, type, description<\/li><li>If you wish to upload a screenshot or photo, please click on &#8220;Upload File&#8221;<\/li><li>Once completed, click &#8220;Submit&#8221;<\/li><li>You will receive an email confirmation that your support request has been sent<\/li><li>Our team will review and respond to you within two business days.<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1382\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1382\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1382\">\r\n                    How do I update my profile?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1382\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1382\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you are logged into your <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on your name in the top right corner<\/li><li>Click on &#8220;Profile&#8221;<\/li><li>Enter updated information<\/li><li>Click &#8220;Update Profile&#8221;<\/li><\/ul>\n\n\n\n<p><em>To update your name or main email address, please submit a support ticket. See above \u201cWhat do I do if I need assistance?\u201d to learn more.<\/em><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1434\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1434\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1434\">\r\n                    How do I update my profile?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1434\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1434\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you are logged into your <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on your name in the top right corner<\/li><li>Click on &#8220;Profile&#8221;<\/li><li>Enter updated information<\/li><li>Click &#8220;Update Profile&#8221;<\/li><\/ul>\n\n\n\n<p><em>To update your name or main email address, please submit a support ticket. 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