{"id":398,"date":"2022-01-05T21:30:51","date_gmt":"2022-01-05T21:30:51","guid":{"rendered":"https:\/\/www.phbi.ca\/on\/?page_id=398"},"modified":"2022-01-05T21:30:51","modified_gmt":"2022-01-05T21:30:51","slug":"student-support","status":"publish","type":"page","link":"https:\/\/www.phbi.ca\/ohba\/student-support\/","title":{"rendered":"Student Support"},"content":{"rendered":"<section id=\"content_block-block_61d60e2d575cd\" class=\"content_block content-block__section\"><div class=\"content-container\"><div class=\"row\"><div class=\"col-lg-12\">\n     <h3 class=\"mb-4\">How do I get started with myPHBI? <\/h3>\n     \n     <\/div><\/div><\/div><\/section>\n\n<div id=\"users_card_block-block_61d60e21575cc\" class=\"users_card_block users-card-block\"><div class=\"content-container\"><div class=\"row\">\n        <div class=\"col-md-6 mt-3 mt-lg-0\">\n            <div class=\"card\">\n                <div class=\"card-body\">\n                    <span class=\"g-icon-bg\" style=\"background-color:#00bfb2 \">\n                        <img decoding=\"async\" src=\"https:\/\/www.phbi.ca\/ohba\/wp-content\/uploads\/sites\/7\/2022\/01\/user-icon.svg\" alt=\"User icon\" \/>\n                    <\/span>\n                    <div class=\"card-body-text__div flex-grow-1\">\n                        <p class=\"headline-text\">Existing Users<\/p>\n                        <p class=\"body-text\"><span style=\"font-weight: 400\">If you&#8217;re an existing user and have a myPHBI account, and have already signed up on our website, click on <\/span><span style=\"font-weight: 400\">\u201c<\/span><a href=\"https:\/\/learn.www.phbi.ca\/on\/s\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\"><span style=\"font-weight: 400\">Training Login<\/span><\/span><\/a><span style=\"font-weight: 400\">\u201d<\/span><span style=\"font-weight: 400\"> at the top of your screen, and log in using your existing user name and password. You can also access your account at any time by visiting <\/span><span style=\"text-decoration: underline\"><a href=\"https:\/\/myphbi.ca\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">myPHBI.ca<\/span><\/a><\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        \n        <div class=\"col-md-6 mt-3 mt-lg-0\">\n            <div class=\"card\">\n                <div class=\"card-body\">\n                    <span class=\"g-icon-bg\" style=\"background-color:#003e51 \">\n                        <img decoding=\"async\" src=\"https:\/\/www.phbi.ca\/ohba\/wp-content\/uploads\/sites\/7\/2022\/01\/user-icon.svg\" alt=\"User icon\" \/>\n                    <\/span>\n                    <div class=\"card-body-text__div flex-grow-1\">\n                        <p class=\"headline-text\">New Users<\/p>\n                        <p class=\"body-text\">If you&#8217;re a new user wanting to purchase a course, or if you have an existing account and have not already signed up on our website, create a new account by clicking \u201c<a href=\"https:\/\/learn.www.phbi.ca\/on\/s\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Sign Up<\/span><\/a>\u201d.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><\/div>\n\n<section id=\"content_block-block_61d60f11575cf\" class=\"content_block content-block__section\"><div class=\"content-container\"><div class=\"row\"><div class=\"col-lg-8\">\n     <h3 class=\"mb-4\">I\u2019m an existing user. Where do I verify my account?<\/h3>\n     <p>If you&#8217;re an existing user logging in to myPHBI for the first time, you&#8217;ll need to verify your account for security purposes:<\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Visit www.phbi.ca and select your region<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select &#8220;Sign Up&#8221; on the top right<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select &#8220;Sign Up Now&#8221;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter your email address, and select &#8220;Send Verification Code&#8221;. You must use the email address associated with your myPHBI account.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter the verification code to validate your account<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fill in your personal information and choose a password. You can use the same password associated with your previous account.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">You will then be able to select &#8220;Training Login&#8221; on the top navigation bar, which will take you to your myPHBI account. You can access current course progress through the &#8220;my courses&#8221; section.<\/span><\/li>\n<\/ol>\n\n     <\/div><\/div><\/div><\/section>\n\n<section id=\"content_block-block_61d60f3a575d0\" class=\"content_block content-block__section\"><div class=\"content-container\"><div class=\"row\"><div class=\"col-lg-8\">\n     <h3 class=\"mb-4\">Where do I find my courses?<\/h3>\n     <p><span style=\"font-weight: 400\">Once you are logged into your myPHBI account you will find the courses you are enrolled in under \u201cMy Courses\u201d. Use the filter option to navigate to your courses. The filters will allow you to choose the courses based on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Recent Activity<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Alphabetically<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Mandatory<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Date Enrolled<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Expiry Date<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Have questions about our Programs or Courses, how to enrol, or access myPHBI? Check out our frequently asked questions or <\/span><a href=\"https:\/\/www.phbi.ca\/on\/contact-us\/\"><span style=\"font-weight: 400\">contact us<\/span><\/a><span style=\"font-weight: 400\"> today.<\/span><\/p>\n\n     <\/div><\/div><\/div><\/section>\n\n\r\n<section id=\"faq_filter_block-block_61d60f74575d1\" class=\"faq_filter_block faq-filter-block__section\">\r\n  <div class=\"bg-info\">\r\n    <div class=\"content-container\">\r\n      <div class=\"row\">\r\n        <div class=\"col-md-12 my-5\">\r\n                      <div class=\"text-center mb-2\">\r\n              <h3 class=\"faq-filter-block__headline\">Frequently Asked Questions<\/h3>\r\n            <\/div>\r\n          \r\n          <div class=\"d-flex flex-wrap justify-content-center\">\r\n            <a class=\"btn g-primary-filter-button faq-filter__item active\" href=\"javascript:\" role=\"button\" data-faq-category=\"\">\r\n              All FAQs            <\/a>\r\n\r\n                                          <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=billing-support>\r\n                  Billing Support                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=my-account>\r\n                  My Account                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=my-courses>\r\n                  My Courses                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=policies>\r\n                  Policies                <\/a>\r\n                              <a class=\"btn g-primary-filter-button  faq-filter__item\" href=\"javascript:\" role=\"button\" data-faq-category=technical-support>\r\n                  Technical Support                <\/a>\r\n                                    <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"content-container accordion-block\">\r\n    <div class=\"row my-3 px-3\">\r\n              <div class=\"col-md-12\">\r\n          <div class=\"accordion\" id=\"accordion-faq\">\r\n\r\n                          \r\n              <div class=\"accordion-item cat-policies\">\r\n                <h3 class=\"accordion-header\" id=\"heading-2089\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-2089\" aria-expanded=\"false\" aria-controls=\"collapse-faq-2089\">\r\n                    Refund, Transfer, and Withdrawal Policy &#8211; Virtual and In-Person Classes\/Seminars\/Workshops                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-2089\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-2089\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p><strong>No refunds, transfers, or withdrawals <\/strong>are permitted <strong>on the day the class begins or at any time during the course duration<\/strong>. <em>*PHBI retains full course fee, course remains in original student account<\/em>.<\/p>\n\n\n\n<p><strong>Withdrawal Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A refund request made <strong>30 calendar days or more <\/strong>prior to the start of class will receive a full refund.&nbsp;<\/li>\n\n\n\n<li>A refund request made <strong>29 calendar days or less <\/strong>prior to the start date of class is subject to a <strong>20% administrative fee.&nbsp;<\/strong><\/li>\n\n\n\n<li>The request must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for review.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Transfers Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfers to another student may be requested <strong>up to 1 day prior <\/strong>to the start of class. \n<ul class=\"wp-block-list\">\n<li><em>Certain transfers may not be permitted where third-party instructions require the completion of pre-work, submission of role-specific documentation, or acquisition of licenses for designated materials.<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The request must be submitted by <strong><a href=\"mailto:admissions@phbi.com\">email<\/a> <\/strong>for review.<\/li>\n<\/ul>\n\n\n\n<p><strong>*Special Circumstances&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Special circumstances may be reviewed on a case-by-case basis.&nbsp;<\/li>\n\n\n\n<li>A detailed explanation must be provided in writing by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for consideration.&nbsp;<\/li>\n\n\n\n<li>Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a><\/strong>.<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-policies\">\r\n                <h3 class=\"accordion-header\" id=\"heading-2087\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-2087\" aria-expanded=\"false\" aria-controls=\"collapse-faq-2087\">\r\n                    Refund, Transfer, and Withdrawal Policy &#8211; Online courses                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-2087\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-2087\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p><strong>Important Notice: <\/strong>All requests must be submitted by email to <a href=\"mailto:admissions@phbi.ca\">admissions@phbi.ca&nbsp;<\/a><\/p>\n\n\n\n<p><strong>No refunds, transfers, or withdrawals <\/strong>are permitted <strong>once an online course(s) have been opened and\/or accessed. <\/strong><em>*PHBI retains full course fee, course remains in original student account<\/em>.<\/p>\n\n\n\n<p><strong>Refund Requests<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A refund request for online course(s) that <strong>have not been opened and\/or accessed <\/strong>will receive a full refund.&nbsp;<\/li>\n\n\n\n<li>Must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>from the account holder email address.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Transfers Requests&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A transfer request for online course(s) that <strong>have not been opened and\/or accessed <\/strong>may be transferred to another student.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The written transfer request must come from:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The student email address whose account currently holds the course<\/strong>.<\/li>\n\n\n\n<li><strong>The student email address whose account the course is being transferred to<\/strong>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>* Both confirmations must be submitted by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>before the transfer will be reviewed.&nbsp;<\/p>\n\n\n\n<p><strong>*Special Circumstances&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Special circumstances may be reviewed on a case-by-case basis.&nbsp;<\/li>\n\n\n\n<li>A detailed explanation must be provided in writing by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a> <\/strong>for consideration.&nbsp;<\/li>\n\n\n\n<li>Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by <strong><a href=\"mailto:admissions@phbi.ca\">email<\/a><\/strong>.<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1543\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1543\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1543\">\r\n                    How do I get started?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1543\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1543\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca\/ohba\/<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on \u201cTraining Login\u201d at the top right part of your screen<\/li><li>Create a new account by clicking \u201cNot a student?\u201d<\/li><li>Enter your legal first and last name, email address and phone number<\/li><li>Click \u201cSign Up\u201d<\/li><li>Check your email for the Welcome email with instructions on how to set up your password<\/li><li>Click on \u201cSet up my Password\u201d<\/li><li>Read and accept the Privacy Policy and Marketing Consent&nbsp;<\/li><li>Click \u201cNext\u201d<\/li><li>Create and confirm your password<\/li><li>Click \u201cChange Password\u201d<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-425\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-425\" aria-expanded=\"false\" aria-controls=\"collapse-faq-425\">\r\n                    How do I get started with myPHBI?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-425\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-425\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>If you&#8217;re an <strong>existing user<\/strong> and have a myPHBI account, and have already signed up on our website, click on \u201cTraining Login\u201d at the top of your screen, and log in using your existing user name and password. You can also access your account at any time by visiting myPHBI.ca.<br><br>If you&#8217;re a <strong>new user<\/strong> wanting to purchase a course, or if you have an existing account and have not already signed up on our website, create a new account by clicking \u201cSign Up\u201d<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-435\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-435\" aria-expanded=\"false\" aria-controls=\"collapse-faq-435\">\r\n                    I\u2019m an existing user. How do I verify my account?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-435\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-435\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>If you&#8217;re an existing user logging in to myPHBI for the first time, you&#8217;ll need to verify your account for security purposes:<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol class=\"wp-block-list\"><li>Visit www.phbi.ca and select your region<\/li><li>Select &#8220;Sign Up&#8221; on the top right<\/li><li>Select &#8220;Sign Up Now&#8221;<\/li><li>Enter your email address, and select &#8220;Send Verification Code&#8221;. You must use the email address associated with your myPHBI account.<\/li><li>Enter the verification code to validate your account<\/li><li>Fill in your personal information and choose a password. You can use the same password associated with your previous account.<\/li><li>You will then be able to select &#8220;Training Login&#8221; on the top navigation bar, which will take you to your myPHBI account. You can access current course progress through the &#8220;my courses&#8221; section.<\/li><\/ol>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1544\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1544\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1544\">\r\n                    How do I log into my student dashboard?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1544\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1544\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca\/ohba\/<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u201cTraining Login\u201d at the top right part of your screen<\/li>\n\n\n\n<li>If you already have an account, log in using your existing username and password<\/li>\n\n\n\n<li>If you are a new user, create a new account by clicking \u201cNot a student?\u201d<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-441\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-441\" aria-expanded=\"false\" aria-controls=\"collapse-faq-441\">\r\n                    What do I do if I\u2019m unable to login?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-441\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-441\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Your account will get locked on multiple unsuccessful attempts. Log back in after 15 minutes to access your account. If you\u2019re still not able to login, you can reset your password.<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1545\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1545\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1545\">\r\n                    What if I cannot log in?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1545\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1545\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<ul class=\"wp-block-list\"><li>Close all browsers<\/li><li>Visit www.phbi.ca\/ohba\/<\/li><li>Click on \u201cTraining Login\u201d at the top right part of your screen.<\/li><li>Enter your username &amp; password<ul><li>If you are still experiencing issues logging in, please contact us 1.888.325.9999 <a href=\"mailto:askphbi@phbi.ca\">askphbi@phbi.ca<\/a><\/li><\/ul><\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-443\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-443\" aria-expanded=\"false\" aria-controls=\"collapse-faq-443\">\r\n                    How do I reset my password?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-443\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-443\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<ol class=\"wp-block-list\"><li>Click on the &#8220;Sign Up&#8221; button<\/li><li>Click on &#8220;Forgot your password?&#8221; link<\/li><li>Enter your email address and click on &#8220;Send verification code&#8221; button. You&#8217;ll receive an email from Microsoft on behalf of PHBI Auth with a six-digit verification code.&nbsp;<\/li><li>Enter your six-digit verification code and click &#8220;Verify code&#8221; button<\/li><li>Once your email has been verified, click on &#8220;Continue&#8221; button to create your new password<\/li><li>Enter a new, secure password and click &#8220;Continue&#8221; button to save your new password<\/li><li>Log in using your email address and your new password<\/li><\/ol>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account\">\r\n                <h3 class=\"accordion-header\" id=\"heading-445\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-445\" aria-expanded=\"false\" aria-controls=\"collapse-faq-445\">\r\n                    How do I enrol and pay for courses?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-445\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-445\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<ul class=\"wp-block-list\"><li>Once you\u2019re logged into your account, click on \u201cCatalog\u201d and select your area of interest, choose the course you\u2019d like to purchase and add to your shopping cart.<\/li><li>To register in multiple courses, repeat steps above.<\/li><li>Once you\u2019re ready to pay and\/or apply a discount code, view your shopping cart.<\/li><li>Click on \u201cProceed to Checkout\u201d<\/li><li>In the \u201cCheckout\u201d, choose your method of payment, enter your billing details and click \u201cSubmit Order\u201d<\/li><li>Once your order has been processed, you\u2019ll receive an email confirmation with your receipt.<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1546\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1546\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1546\">\r\n                    How do I reset my password?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1546\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1546\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>www.phbi.ca\/ohba\/<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on Training Login<\/li><li>Click on &#8220;Forgot Your Password&#8221;<\/li><li>Type in your Username<\/li><li>Click &#8220;Reset Password&#8221;<\/li><li>Check your email. You will receive an email with instructions how to reset your password<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-billing-support cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1547\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1547\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1547\">\r\n                    How do I enrol and pay for courses?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1547\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1547\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From your <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on &#8220;Courses&#8221; or search in the search bar for the course you are interested in<\/li><li>Select the course you would like to enrol in<\/li><li>Click &#8220;Enrol Now&#8221; to add the course to your cart<\/li><li>Click on your cart and select &#8220;Proceed to Checkout&#8221;<ul><li>if you are not logged in at this point, you will be required to log in<\/li><\/ul><\/li><li>Complete the address information &#8211; if you address and billing information is the same &#8211; Click &#8220;Next&#8221;. If not, unclick Billing Address<\/li><li>Review your order and click &#8220;Next&#8221;<\/li><li>Review your Billing Address<\/li><li>&#8220;Proceed to Payment Information&#8221;<\/li><li>Enter your payment details<\/li><li>Submit payment<\/li><li>Receipt will be emailed to you<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-billing-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-447\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-447\" aria-expanded=\"false\" aria-controls=\"collapse-faq-447\">\r\n                    How do I redeem a coupon or discount code?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-447\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-447\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>When you&#8217;re checking out, click on your shopping cart where you can enter your coupon or discount code in the \u201cCoupon Code\u201d field.<br><br>Click on \u201cProceed to Checkout\u201d to see your coupon or discount applied.<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-449\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-449\" aria-expanded=\"false\" aria-controls=\"collapse-faq-449\">\r\n                    Where do I find my courses?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-449\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-449\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you are logged into your myPHBI account you will find the courses you are enrolled in under \u201cMy Courses\u201d.<br><br>Use the filter option to navigate to your courses. The filters will allow you to choose the courses based on:<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Recent Activity<\/li><li>Alphabetically<\/li><li>Mandatory<\/li><li>Date Enrolled<\/li><li>Expiry Date<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-billing-support cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1548\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1548\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1548\">\r\n                    How can I get a copy of my receipt(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1548\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1548\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>While logged into the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to &#8220;My Orders&#8221;<\/li><li>Click &#8220;View All Orders&#8221;<\/li><li>Click on the applicable order\/receipt<\/li><li>Click on &#8220;Resend Purchase Receipt&#8221;<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-452\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-452\" aria-expanded=\"false\" aria-controls=\"collapse-faq-452\">\r\n                    How do I check the progress of my course?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-452\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-452\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Go to &#8220;My Courses&#8221; and select the course you want to view. The course progress is shown on the right side of your screen.<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1549\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1549\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1549\">\r\n                    Where do I locate and start\/resume my course(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1549\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1549\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you log in to the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-option-1\">Option 1<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>You will be able to see your recent courses under the &#8220;My Courses&#8221; heading<\/li><li>Click on &#8220;&#8221;Start Course&#8221;&#8221;<\/li><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-option-2\">Option 2<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on the button &#8220;Go to my Training Dashboard&#8221; (myPHBI)<\/li><li>Click on &#8220;My Courses&#8221;<\/li><li>Locate the course and click and &#8220;Resume&#8221; or Start&#8221;<\/li><\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-454\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-454\" aria-expanded=\"false\" aria-controls=\"collapse-faq-454\">\r\n                    How do I access my course certificate?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-454\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-454\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Select \u201cTranscript\u201d to view a list of your completed certificates (if applicable) and click on the certificate you need.<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1550\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1550\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1550\">\r\n                    How do I access PHBI courses on the Absorb Learning app?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1550\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1550\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>You can access and use myPHBI from a tablet or mobile device:<\/p>\n\n\n\n<p><em><em>Requirements: iPhone iOS version 12.0 or later;\u00a0iPadOS version 12.0 or later;\u00a0Apple Vision Pro visionOS version 1.0 or later; Android OS 8.0 or later.<\/em><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit your app store and download the Absorb Learning App.<\/li>\n\n\n\n<li>Enter your LMS URL as <strong><a href=\"http:\/\/phbi-mobile.myabsorb.ca\" data-type=\"link\" data-id=\"phbi-mobile.myabsorb.ca\">phbi-mobile.myabsorb.ca<\/a><\/strong><\/li>\n\n\n\n<li>Login using your username and password to access your courses.<\/li>\n<\/ul>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-456\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-456\" aria-expanded=\"false\" aria-controls=\"collapse-faq-456\">\r\n                    What are the technical requirements?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-456\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-456\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>You can access and use myPHBI from a desktop computer, tablet or mobile device:<\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>Desktop \u2014 the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari<\/li><li>Tablet or mobile device \u2014 Current version of iOS with the latest version of Chrome or Safari or Android 5.0 + OS with the latest version of Chrome<\/li><li>Absorb App \u2013 Visit the App Store to download the Absorb App.<ul><li>Enter your LMS URL as phbi.myabsorb.ca<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>Login using your username and password to access your courses.<\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-courses\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1551\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1551\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1551\">\r\n                    How do I access my course certificate(s) and\/or transcript(s)?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1551\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1551\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>From <strong>myPHBI <\/strong>training dashboard:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Select \u201cTranscript\u201d to view a list of your completed certificates (if applicable) and click on the certificate you need.<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1433\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1433\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1433\">\r\n                    What do I do if I need assistance?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1433\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1433\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<h5 class=\"wp-block-heading\" id=\"h-example-change-name-change-email-address-change-region-learn-more-about-certification-programs-etc\">Example: change name, change email address, change region, learn more about certification programs, etc:<\/h5>\n\n\n\n<p>Once you log in to the <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on &#8220;Contact Support&#8221;<\/li><li>Enter details in the fields &#8211; subject, type, description<\/li><li>If you wish to upload a screenshot or photo, please click on &#8220;Upload File&#8221;<\/li><li>Once completed, click &#8220;Submit&#8221;<\/li><li>You will receive an email confirmation that your support request has been sent<\/li><li>Our team will review and respond to you within two business days.<\/li><\/ul>\n\n\n\n<p><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                          \r\n              <div class=\"accordion-item cat-my-account cat-technical-support\">\r\n                <h3 class=\"accordion-header\" id=\"heading-1434\">\r\n                  <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-faq-1434\" aria-expanded=\"false\" aria-controls=\"collapse-faq-1434\">\r\n                    How do I update my profile?                  <\/button>\r\n                <\/h3>\r\n                <div id=\"collapse-faq-1434\" class=\"accordion-collapse collapse\" aria-labelledby=\"heading-1434\">\r\n                  <div class=\"accordion-body\">\r\n                    <div class=\"col-11 col-lg-8\">\r\n                      \n<p>Once you are logged into your <strong>student dashboard<\/strong> homepage:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Click on your name in the top right corner<\/li><li>Click on &#8220;Profile&#8221;<\/li><li>Enter updated information<\/li><li>Click &#8220;Update Profile&#8221;<\/li><\/ul>\n\n\n\n<p><em>To update your name or main email address, please submit a support ticket. See above \u201cWhat do I do if I need assistance?\u201d to learn more.<\/em><\/p>\n                    <\/div>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n                      <\/div>\r\n        <\/div>\r\n                <\/div>\r\n  <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-398","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Student Support | Training Ontario | PHBI<\/title>\n<meta name=\"description\" content=\"We&#039;re here for each and every student. 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