New Home & Builder Review

…Recommendations ... are pervasive.
Recommendations impact more purchases than any other source."


Builder Member Feedback leads to changes in the New Home & Builder Review Program

Beginning in 2016, the Professional Home Builders Institute (PHBI) will discontinue the New Home and Builder Review Program (NHBR).  Moving forward, Builder Members will be able to choose their own market research provider.  For further details, click here.

Frequently Asked Questions can be viewed by clicking here


What was the New Home & Builder Review?

The New Home & Builder Review was PHBI's  customer satisfaction survey program that  launched in 2013 through CustomerInsightTM (www.customerinsight.ca).  The program replaced the prior survey program through J. D. Power & Associates.

 The New Home & Builder Review:

  • Consisted of 2 short surveys sent to new home buyers 1-month and 13 months post-possession.
  • Measured the builder’s warranty performance (for risk mitigation) and customer service performance (for awards and benchmarking).
  • Included a regional and provincial New Homebuyers Choice AwardsTM program.
  • Was administered by PHBI through CustomerInsightTM, a Canadian -based team of research professionals and consulting firm that focuses solely on the homebuilding industry.

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