Limited-time offer! Get 10% OFF this course with coupon code SAVE10 at checkout.

Master

Customer Service and Home Warranty

This course will teach you exactly how to deliver a positive homeownership experience with superior customer service and warranty support. This course focuses on your responsibilities as a builder under BC’s New Home Warranty program and equips you with the communication and service skills to handle issues effectively.

Learn how to respond to concerns, document interactions, and navigate claims while maintaining strong customer relationships and protecting your business reputation.

Trusted by teams at

I found that this course was very easy to understand and I was able to learn lots of new things about customer service.

Student Sukhdeep K.

Great course, can do at your own pace!

Student Mandeep A.

Good course, lots of important and interesting information.

Student Perry M.

It helps in providing more fair and good relations with customers.

Student Sikander K.

Education for builders, by builders

Every BC Builder Training subject matter expert is a leader in their field, often backed by decades of experience working on site, selling and marketing homes, operating home building companies, or working in trades and other industry-related professions.

Our group of SME’s work to enhance your learning experience by sharing their proven expertise in the development of our courses and in the classroom.

Looking to become a licensed builder in British Columbia?

BC Builder Training can help you get there! Explore our catalog of Qualification courses and exam preparation resources to help you meet BC Housing's licensing requirements. Whether you're completing required courses, challenging an exam, or pursuing an equivalency, we have the training you need to become a licensed homebuilder.

Elevate your residential construction projects with BC Builder Training

The Customer Service and Home Warranty course by BC Builder Training prepares you to meet warranty obligations with confidence and professionalism.

Course Highlights:

BC Homeowner Protection Act and warranty requirements
Roles and responsibilities to acquire a third-party warranty
Service protocols for pre- and post-occupancy issues
Handling complaints, documentation, and dispute resolution
Customer communication and professionalism best practices

Who Should Enrol?

Builders and Renovators: Professionals involved in delivering new homes.
Business Owners: Those seeking to protect their license and strengthen client satisfaction.
Customer Service Representatives: Team members handling homeowner inquiries and concerns.
By completing this course, you’ll confidently manage service obligations and deliver a seamless homeownership experience under British Columbia’s warranty and licensing requirements.

Looking for more courses?

Browse our catalog of industry training, professional development, business, sales & marketing, leadership, and more, designed specifically for residential homebuilders.