Policies & Procedures

Important Notice: All requests must be submitted by email to [email protected]

No refunds, transfers, or withdrawals are permitted once an online course(s) have been opened and/or accessed. *PHBI retains full course fee, course remains in original student account.

Refund Requests

• A refund request for online course(s) that have not been opened and/or accessed will receive a full refund.
• Must be submitted by email from the account holder email address.

Transfers Requests 

• A transfer request for online course(s) that have not been opened and/or accessed may be transferred to another student.

The written transfer request must come from:

• The student email address whose account currently holds the course.
• The student email address whose account the course is being transferred to.

* Both confirmations must be submitted by email before the transfer will be reviewed.

*Special Circumstances 

• Special circumstances may be reviewed on a case-by-case basis.
• A detailed explanation must be provided in writing by email for consideration.
• Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by email.

No refunds, transfers, or withdrawals are permitted on the day the class begins or at any time during the course duration. *PHBI retains full course fee, course remains in original student account.

Withdrawal Requests 

• A refund request made 30 calendar days or more prior to the start of class will receive a full refund.
• A refund request made 29 calendar days or less prior to the start date of class is subject to a 20% administrative fee. 
• The request must be submitted by email for review.

Transfers Requests 

• Transfers to another student may be requested up to 1 day prior to the start of class.

  • Certain transfers may not be permitted where third-party instructions require the completion of pre-work, submission of role-specific documentation, or acquisition of licenses for designated materials.

• The request must be submitted by email for review.

*Special Circumstances 

• Special circumstances may be reviewed on a case-by-case basis.
• A detailed explanation must be provided in writing by email for consideration.
• Phone calls for any requests or special circumstance reviews will need to be followed up with in detail by email.

Challenging a Course: Individuals who feel they have proficiency in the subject matter may choose to challenge the course by purchasing the final exam, no course material will be provided. 

Exam challenge participants will only be given one opportunity to pass a challenge exam with a minimum passing grade of 70% or greater. No other challenge exam rewrites are permitted.

Students need to complete all online modules and assessments to be able to write the final exam.

Participants registered in an online course are required complete the entire online course before they take the final exam.

To have access to your final exam, you must complete:

• Each online module including assessments and quizzes.
• Course Evaluation Survey located in the Survey section.

Note: If you do not complete all the above your exam cannot be accessed, even if you have scheduled the exam with a third-party proctor.

Participants registered in a classroom course must attend all classroom sessions to be able to write the exam.

All courses are closed book exams, except for Building Codes, which is open book as participants will need to reference the material in order to complete the exam.

Students who fail to achieve passing grade of 70%, are permitted to do a maximum of two rewrites. Additional fees apply. This doesn’t apply to exam challenge.

You must achieve a grade of 70%.

You can access your Student Handbook from your Training Dashboard.