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Policies & Procedures

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Policies & Procedures

Challenging a Course: Individuals who feel they have proficiency in the subject matter may choose to challenge the course by purchasing the final exam, no course material will be provided. 

Exam challenge participants will only be given one opportunity to pass a challenge exam with a minimum passing grade of 70% or greater. No other challenge exam rewrites are permitted.

Students need to complete all online modules and assessments to be able to write the final exam.

Participants registered in an online course are required complete the entire online course before they take the final exam.

To have access to your final exam, you must complete:

  • Each online module including assessments and quizzes.
  • Course Evaluation Survey located in the Survey section.

Note: If you do not complete all the above your exam cannot be accessed, even if you have scheduled the exam with a third-party proctor.

Participants registered in a classroom course must attend all classroom sessions to be able to write the exam.

All courses are closed book exams, except for Building Codes, which is open book as participants will need to reference the material in order to complete the exam.

Students who fail to achieve passing grade of 70%, are permitted to do a maximum of two rewrites. Additional fees apply. This doesn’t apply to exam challenge.

You must achieve a grade of 70%.

PHBI will issue a refund less a $50 (+ GST) administration fee, based on withdrawal conditions.

All refunds are issued to the original payment method and may take up to 6 weeks to process.

Classroom, Workshop or Webinar

PHBI will not refund, in whole or in part, tuition fees if the cancellation or withdrawal request, in writing, is received no later than 5 business days prior to the start date.


PHBI will not refund, in whole or in part, tuition fees if the cancellation or withdrawal request is received after the course has been accessed or expired. Access includes opening the course and/or downloading any material(s).

You can access your Student Handbook from your Training Dashboard.