Warranty Manager
Ensuring Confidence in
Every Warranty Deal
Warranty Managers uphold the commitment to quality and client satisfaction beyond project completion. Oversee and optimize warranty programs, ensuring long-term confidence in your work.
Alternative Titles: After-Sales Manager, Warranty Services Lead, Client Relations Manager
Top 5 courses for Warranty Managers
We get it – training can be hard to commit to when you're in the middle of a big project or busy construction season. These are our top 5 courses for you. Want to see the full suite of courses that apply to you? Keep scrolling to check out the full list.
Business Ethics in Home Building
Develop an understanding of ethical behaviour and how it relates to your workplace and on the site.
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Business and Management Fundamentals
Learn how to lead through change and the importance of effective communications, setting realistic goals, bench marking, and creating standards for production.
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Communication and Negotiation
Learn how to manage difficult conversations and create inclusive and interest-based resolutions used by experienced negotiators across all industries.
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Human Resource Management
Master the basics of human resources management for home building businesses, both large and small, including strategic planning, targeted training, performance management, discipline, employee retention, and regulatory compliance. Discover helpful resources to attract and retain quality employees.
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Law Fundamentals for the Home Building Industry
Explore the legal and regulatory environment of residential construction and gain understandings essential to keeping a home building business on a stable footing.
Learn moreFull Course List for Warranty Managers
Develop an understanding of ethical behaviour and how it relates to your workplace and on the site. Learn strategies to identify and effectively resolve ethical issues while adhering to your personal and corporate values and codes of conduct.
Rise to the challenge of business management in residential construction. Learn how to lead through change and the importance of effective communications, setting realistic goals, bench marking, and creating standards for production. Strengthen your understanding of customer service, accounting, sales, marketing, and how they relate to profitability.
Learn how to manage difficult conversations and create inclusive and interest-based resolutions used by experienced negotiators across all industries. In this course, you will successfully develop the necessary communication strategies to identify barriers, adapt to navigating dirty tricks introduced in a negotiation, and differentiate between judging, assuming and describing statements.
Master the basics of human resources management for home building businesses, both large and small, including strategic planning, targeted training, performance management, discipline, employee retention, and regulatory compliance. Discover helpful resources to attract and retain quality employees.
Explore the legal and regulatory environment of residential construction and gain understandings essential to keeping a home building business on a stable footing.
Participants will enhance their leadership and management skills through an engaging learning experience that will empower them with the confidence and environment to generate ideas, solve problems and make decisions. This workshop will additionally provide time for reflection, discussion, and an ongoing application of concepts.
Learn how to interpret and apply current national and Alberta building codes to housing construction projects. You’ll explore related standards and legislative authorities as well as administration and municipal inspection processes.
Explore the relationships between various phases of construction, examine standard documents and processes that govern construction practices, and develop a sound understanding of key considerations at each stage. You’ll review processes, materials, systems, and methods used in constructing residential homes and touches on major aspects of managing the residential construction process, including pre-construction preparation, professionalism, safety, project management, administration, documentation, and construction knowledge.
Part one of this course focuses on the Construction Performance Guide for New Home Warranty in Alberta and how to utilize it to evaluate warranty claims. Participants will develop the knowledge and essential skills required to interpret and apply workmanship and material standards related to warranty coverage. Participants will also explore the importance of customer service and how to address and resolve issues effectively.
Explore new energy codes, including effective insulation, prescriptive based requirements, simple trade off, performance-based requirements, continuous insulation, air tightness, service water (DHW), and unintended consequences of energy.
The goals for the Pan-Canadian Framework will affect homebuilders and homeowners. This course will help you understand how the upcoming code changes will challenge the way we plan and build our houses. Learn about energy efficiency, airtightness testing, and affordable approaches to building high-performance homes.
Learn how to identify soil conditions that necessitate changes to a home construction project plan to avoid potentially disastrous and expensive issues. Expand your understanding of developer reports, logs, and assessments to make informed discussions with geotechnical engineers and prepare you to implement the appropriate construction techniques.
Explore building science and its importance in constructing effective building envelopes and building durable homes. This course was reflects new codes and current best practices while providing additional clarification to key concepts and applications.
Moisture control is a critical part of building construction because moisture problems create significant problems that homebuilders have to deal with. However, always keeping a building envelope completely dry and in all circumstances is unrealistic. This course focuses on explaining moisture and why it’s so important to control it, how it enters a building, how it accumulates, and how it is removed. Remember, moisture control is a critical part of the construction process, and it is up to you to ensure you understand the concepts that make moisture control possible.
Learn advanced problem-solving techniques and apply them to residential construction warranty case studies. Case studies are related to issues that can develop during the construction process which impact foundations, framing, exterior finishes, and interior finishes.
This course recognizes the universal importance and impact of the subject matter of customer service. In doing so, it focuses on our industry, the New Home Construction Industry, and more specifically, it does so from the homeowner’s perspective with respect to customer service expectations at each major stage of the new home building process. Its objective is to educate home builders on the essential business tool that is customer service, and to hone and strengthen this skill so that it will result in greater business success.
In today’s competitive marketplace, you need to be able to do it all and do it well. To build customer confidence and streamline sales, learn to complete the documents required to finalize deals effectively, and hone your mastery of industry terminology and the impacts of legal matters and contractual documents such as mortgages and mandatory warranty agreements.
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