FAQs
Frequently Asked Questions
Frequently Asked Questions
Important Notice: All requests must be submitted by email to [email protected]
No refunds, transfers, or withdrawals are permitted once an online course(s) have been opened and/or accessed. *PHBI retains full course fee, course remains in original student account.
Refund Requests
- A refund request for online course(s) that have not been opened and/or accessed will receive a full refund.
- Must be submitted by email from the account holder email address.
Transfers Requests
- A transfer request for online course(s) that have not been opened and/or accessed may be transferred to another student.
The written transfer request must come from:
- The student email address whose account currently holds the course.
- The student email address whose account the course is being transferred to.
* Both confirmations must be submitted by email before the transfer will be reviewed.
*Special Circumstances
No refunds, transfers, or withdrawals are permitted on the day the class begins or at any time during the course duration. *PHBI retains full course fee, course remains in original student account.
Withdrawal Requests
- A refund request made 30 calendar days or more prior to the start of class will receive a full refund.
- A refund request made 29 calendar days or less prior to the start date of class is subject to a 20% administrative fee.
- The request must be submitted by email for review.
Transfers Requests
- Transfers to another student may be requested up to 1 day prior to the start of class.
- Certain transfers may not be permitted where third-party instructions require the completion of pre-work, submission of role-specific documentation, or acquisition of licenses for designated materials.
- The request must be submitted by email for review.
*Special Circumstances
From www.phbi.ca:
- Click on “Training Login” at the top right part of your screen
- Create a new account by clicking “Not a student?”
- Enter your legal first and last name, email address and phone number
- Click “Sign Up”
- Check your email for the Welcome email with instructions on how to set up your password
- Click on “Set up my Password”
- Read and accept the Privacy Policy and Marketing Consent
- Click “Next”
- Create and confirm your password
- Click “Change Password”
- Check your email for the Welcome email with instructions on how to set up your password
- Click on “Set up my Password”
- Read and accept the Privacy Policy and Marketing Consent
- Click “Next”
- Create and confirm your password
- Click “Change Password”
- *If you’re unable to locate the Welcome email, you can click on “Forgot your password?” on the login page.
- Enter your email address
- Click “Reset Password”
- Check your email for instructions on how to set up your password.
From www.phbi.ca:
- Click on “Training Login” at the top right part of your screen
- If you already have an account, leg in using your existing username and password
- If you are a new user, create a new account by clicking “Not a student?”
- Close all browsers
- Visit www.phbi.ca
- Click on “Training Login” at the top right part of your screen.
- Enter your username & password
- If you are still experiencing issues logging in, please contact us 1.888.325.9999 [email protected]
From www.phbi.ca:
- Click on Training Login
- Click on “Forgot Your Password”
- Type in your Username
- Click “Reset Password”
- Check your email. You will receive an email with instructions how to reset your password
From your student dashboard homepage:
- Click on “Courses” or search in the search bar for the course you are interested in
- Select the course you would like to enrol in
- Click “Enrol Now” to add the course to your cart
- Click on your cart and select “Proceed to Checkout”
- if you are not logged in at this point, you will be required to log in
- Complete the address information – if you address and billing information is the same – Click “Next”. If not, unclick Billing Address
- Review your order and click “Next”
- Review your Billing Address
- “Proceed to Payment Information”
- Enter your payment details
- Submit payment
- Receipt will be emailed to you
While logged into the student dashboard homepage:
- Go to “My Orders”
- Click “View All Orders”
- Click on the applicable order/receipt
- Click on “Resend Purchase Receipt”
Once you log in to the student dashboard homepage:
Option 1
- You will be able to see your recent courses under the “My Courses” heading
- Click on “”Start Course””
Option 2
- Click on the button “Go to my Training Dashboard” (myPHBI)
- Click on “My Courses”
- Locate the course and click and “Resume” or Start”
You can access and use myPHBI from a tablet or mobile device:
Requirements: iPhone iOS version 12.0 or later; iPadOS version 12.0 or later; Apple Vision Pro visionOS version 1.0 or later; Android OS 8.0 or later.
- Visit your app store and download the Absorb Learning App.
- Enter your LMS URL as phbi-mobile.myabsorb.ca
- Login using your username and password to access your courses.
From myPHBI training dashboard:
- Select “Transcript” to view a list of your completed certificates (if applicable) and click on the certificate you need.
Example: change name, change email address, change region, learn more about certification programs, etc:
Once you log in to the student dashboard homepage:
- Click on “Contact Support”
- Enter details in the fields – subject, type, description
- If you wish to upload a screenshot or photo, please click on “Upload File”
- Once completed, click “Submit”
- You will receive an email confirmation that your support request has been sent
- Our team will review and respond to you within two business days.
Example: change name, change email address, change region, learn more about certification programs, etc:
Once you log in to the student dashboard homepage:
- Click on “Contact Support”
- Enter details in the fields – subject, type, description
- If you wish to upload a screenshot or photo, please click on “Upload File”
- Once completed, click “Submit”
- You will receive an email confirmation that your support request has been sent
- Our team will review and respond to you within two business days.
Once you are logged into your student dashboard homepage:
- Click on your name in the top right corner
- Click on “Profile”
- Enter updated information
- Click “Update Profile”
To update your name or main email address, please submit a support ticket. See above “What do I do if I need assistance?” to learn more.
Once you are logged into your student dashboard homepage:
- Click on your name in the top right corner
- Click on “Profile”
- Enter updated information
- Click “Update Profile”
To update your name or main email address, please submit a support ticket. See above “What do I do if I need assistance?” to learn more.
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