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Frequently Asked Questions

While logged into the student dashboard homepage:

  • Go to “My Orders”
  • Click “View All Orders”
  • Click on the applicable order/receipt
  • Click on “Resend Purchase Receipt”

Once you log in to the student dashboard homepage:

Option 1
  • You will be able to see your recent courses under the “My Courses” heading
  • Click on “”Start Course””
Option 2
  • Click on the button “Go to my Training Dashboard” (myPHBI)
  • Click on “My Courses”
  • Locate the course and click and “Resume” or Start”

You can access and use myPHBI from a tablet or mobile device:

Requirements: Current version of iOS with the latest version of Chrome or Safari or Android 5.0 + OS with the latest version of Chrome

  • Visit your app store and download the Absorb Learning App.
  • Enter your LMS URL as
  • Login using your username and password to access your courses.

From myPHBI training dashboard:

  • Select “Transcript” to view a list of your completed certificates (if applicable) and click on the certificate you need.

Example: change name, change email address, change region, learn more about certification programs, etc:

Once you log in to the student dashboard homepage:

  • Click on “Contact Support”
  • Enter details in the fields – subject, type, description
  • If you wish to upload a screenshot or photo, please click on “Upload File”
  • Once completed, click “Submit”
  • You will receive an email confirmation that your support request has been sent
  • Our team will review and respond to you within two business days.