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Policies & Procedures

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Policies & Procedures

You must achieve a grade of 70%.

We will issue a refund less a $50 (+ GST) administration fee, based on withdrawal conditions.

All refunds are issued to the original payment method and may take up to 6 weeks to process.

Training Ontario will not refund, in whole or in part, tuition fees if the cancellation or withdrawal request is received after the course has been accessed or expired. Access includes opening the course and/or downloading any material(s).

Our exam policies and procedures protect the integrity of your investment in professional education.

Student Handbook (Download PDF)